1. Overview
phsphin ("we," "us," or "our") is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains how phsphin collects, uses, stores, and protects the data of players registered on our website and mobile platform, which are operated for players in the Philippines and other permitted jurisdictions.
phsphin operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to treating your personal data with the respect and care it deserves — because you trusted us with it.
By registering for a phsphin account or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please stop using phsphin and contact us to have your account closed.
Plain language first: We've tried to write this policy the way we'd explain it to a friend — clearly and without unnecessary jargon. If something is still unclear, email us at support@phsphin.com.
2. Data We Collect
phsphin collects several categories of personal data depending on how you use the platform:
2.1 Registration and Identity Data
- Full legal name
- Date of birth
- Email address
- Mobile number
- Home address (city and province at minimum)
- Nationality and citizenship
- Username and encrypted password
2.2 Identity Verification (KYC) Data
- Copies or photos of government-issued IDs (PhilSys, Passport, UMID, Driver's License, PRC ID, Postal ID)
- Selfies or photos submitted for liveness verification
- Proof of address documents where required
2.3 Financial and Payment Data
- GCash or Maya mobile number
- Bank account details (account name, number, and bank name) for withdrawal processing
- Transaction history including deposits, withdrawals, and bonus activity
- Note: full card numbers and CVVs are never stored by phsphin — these are processed directly by our PCI-compliant payment partners.
2.4 Gaming Activity Data
- Betting and wagering history
- Game session times and durations
- Wins, losses, and account balance history
- Bonus redemption and wagering progress
2.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser
- Login timestamps and session data
- Cookies and similar tracking technologies (see Section 7)
2.6 Communications Data
- Customer support chat transcripts and email correspondence
- Feedback, surveys, and complaints submitted to phsphin
3. How We Collect Your Data
phsphin collects your personal data through the following means:
- Directly from you — when you register, verify your identity, make a deposit or withdrawal, contact support, or complete a survey.
- Automatically — through cookies, server logs, and analytics tools when you browse or use the phsphin platform.
- From third parties — including identity verification providers, payment processors, fraud prevention services, and publicly available sources, where necessary to fulfil legal obligations or protect the platform.
We don't buy data. phsphin does not purchase personal data lists from third-party data brokers or marketing companies. All data we hold was either given to us directly by you or obtained through legitimate verification processes.
4. Why We Use Your Data
phsphin uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact details, login credentials |
| Identity and age verification (KYC) | Government ID scans, selfie photos, address documents |
| Processing deposits and withdrawals | Payment account details, transaction history |
| Delivering gaming services | Gaming activity data, session data |
| Customer support | Contact details, account history, communications data |
| Fraud prevention and security | IP address, device data, financial data, gaming patterns |
| Regulatory compliance and AML | Identity data, financial data, gaming activity |
| Responsible gaming monitoring | Gaming activity data, self-exclusion records |
| Marketing and promotions (with consent) | Contact details, gaming preferences |
| Platform improvement and analytics | Technical data, anonymised usage patterns |
phsphin will never use your data for purposes that are incompatible with those listed above without obtaining your explicit consent first.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act, phsphin processes your personal data on one or more of the following lawful bases:
- Contractual necessity — Processing is required to provide our gaming services, process your transactions, and maintain your account. Without it, we simply cannot run the service you signed up for.
- Legal obligation — phsphin is required by law to collect and retain certain data for KYC compliance, anti-money laundering (AML) reporting, and tax obligations.
- Legitimate interest — We process certain data to prevent fraud, maintain platform security, improve our services, and conduct analytics. We balance these interests carefully against your right to privacy.
- Consent — For marketing communications and optional personalisation features, phsphin will ask for your explicit consent. You can withdraw consent at any time by contacting support or adjusting your account settings.
6. Sharing Your Data
phsphin does not sell your personal information to third parties. We share your data only where necessary, and only with the following categories of trusted partners:
- Payment processors (e.g., GCash, Maya, bank networks) — to facilitate deposits and withdrawals on your behalf.
- KYC and identity verification providers — to confirm your identity as required by law before processing withdrawals.
- Fraud prevention and security services — to protect against unauthorised access and financial crime.
- Game providers (e.g., JILI Games, live casino studios) — limited technical data to enable game functionality and verify results.
- Cloud infrastructure and hosting providers — to store and serve our platform securely.
- Regulatory authorities and law enforcement — where phsphin is legally obligated to disclose data to comply with applicable Philippine laws, court orders, or official investigations.
All third parties that receive your data are contractually required to process it only for the purposes for which it was shared and to maintain appropriate security standards.
Our rule: If a third party doesn't need your data to do their specific job for phsphin, they don't get it.
7. Cookies and Tracking Technologies
phsphin uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here's a breakdown of the types we use:
Essential Cookies
These are required for the platform to function. They handle things like keeping you logged in during your session and remembering your game preferences. You cannot opt out of essential cookies without also opting out of the platform itself.
Analytics Cookies
These help phsphin understand how players navigate the site — which pages are popular, where people drop off, how long sessions last. This data is aggregated and anonymised. It helps us improve the experience for everyone.
Preference Cookies
These remember choices you've made — such as your preferred language or display settings — so you don't have to set them every time you visit.
Managing Cookies
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the phsphin platform. A cookie consent banner is displayed on your first visit, where you can choose which non-essential cookies to accept.
8. How Long We Keep Your Data
phsphin retains your personal data for as long as necessary to fulfil the purposes outlined in this policy. In practice, this means:
- Active accounts: All personal and gaming data is retained for the duration of your account.
- Closed accounts: Core account data (identity, transaction records) is retained for a minimum of 5 years after account closure to comply with Philippine AML and tax regulations.
- KYC documents: Retained for a minimum of 5 years from the date of last transaction, as required by the Anti-Money Laundering Act (AMLA) of the Philippines.
- Marketing data (consent-based): Retained until you withdraw your consent or request deletion, whichever comes first.
- Support communications: Retained for 3 years after the ticket is resolved, to handle any follow-up disputes.
When data is no longer needed and no legal retention obligation applies, phsphin securely deletes or anonymises it.
9. How We Protect Your Data
phsphin takes data security seriously. The platform and its infrastructure use a combination of technical and organisational measures to protect your personal information:
- 256-bit SSL/TLS encryption on all data transmitted between your device and phsphin servers.
- Encrypted storage for sensitive data including passwords (hashed and salted) and KYC documents.
- Access controls — only authorised staff with a legitimate need can access your personal data, and all access is logged and monitored.
- Two-factor authentication available for player accounts to add an extra layer of login security.
- Regular security audits and penetration testing conducted on the phsphin platform.
- Incident response procedures — in the unlikely event of a data breach, phsphin will notify affected players and the National Privacy Commission (NPC) within 72 hours of discovering the breach, as required by Philippine law.
Your part: The strongest security we can build is still only as good as your password. Use a unique, strong password for your phsphin account and enable two-factor authentication in your settings.
10. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by phsphin. We take these rights seriously and will respond to verified requests within 30 days.
Right to Access
Request a copy of the personal data phsphin holds about you, including how it is being used.
Right to Correction
Request correction of inaccurate or outdated personal data in your phsphin account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing. You can opt out of marketing emails any time.
Right to Data Portability
Request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email support@phsphin.com with the subject line "Privacy Rights Request." We may ask you to verify your identity before processing the request.
If you believe phsphin has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11. Children and Minors
phsphin does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly intended for adults. Age verification is conducted as part of the registration and KYC process.
If phsphin discovers that personal data has been collected from a minor, the account will be immediately suspended and all associated data will be deleted in line with legal requirements. If you believe a minor has registered on phsphin, please contact us immediately at support@phsphin.com.
12. International Data Transfers
Some of phsphin's third-party service providers — including cloud infrastructure, game providers, and identity verification services — may be located outside the Philippines. Where personal data is transferred internationally, phsphin ensures that appropriate safeguards are in place, including:
- Contractual data processing agreements that meet or exceed the standards required by Philippine law.
- Transfer only to jurisdictions or providers with adequate data protection standards as recognised by the NPC.
- Minimisation of data transferred — only what each provider strictly needs to perform their function.
By using phsphin, you acknowledge that your data may be processed in countries outside the Philippines, subject to the safeguards described above.
13. Changes to This Privacy Policy
phsphin may update this Privacy Policy from time to time to reflect changes in law, our services, or data handling practices. When material changes are made, we will notify you via your registered email address and post the updated policy on this page with a revised "Last updated" date.
We encourage you to review this page periodically. Continued use of phsphin after any changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the new policy takes effect.
We always keep the version date visible at the top of this page. If you haven't seen a recent change notification, check back here whenever you want to confirm you're looking at the latest version.
14. Contact Us
For any questions, concerns, or requests related to your personal data and phsphin's privacy practices, you can reach our Data Privacy team through the following:
- Email: support@phsphin.com — use subject line "Privacy Policy Inquiry"
- Live Chat: Available 24/7 through your phsphin account dashboard
phsphin aims to respond to all privacy-related inquiries within 5 business days. For formal rights requests (access, erasure, correction), we will respond within 30 days as required by law.
If you feel your concern has not been addressed adequately, you may escalate to the National Privacy Commission of the Philippines at privacy.gov.ph.